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“Simulation is incredibly powerful when it comes to developing diagnostic analysis skills because it can test you on the cognitive side of things,” Donovan explained. (To view a YouTube video of Donovan and Quirk discussing the effectiveness of using simulations in education, visit. Studies are showing great success with simulation training in other fields, such as the military, medical, and aviation. As time went on, however, they realized that any HVAC contractor or technician could use the program to improve their troubleshooting skills.
DELMAR HVAC SIMULATION SIMULATOR
Once complete, the user exits and receives a final report card ( ).ĭonovan and Quirk officially designed the simulator for trade students attending a two- or four-year program. A repair summary is available, and it keeps track of all the parts and labor. Once the problem has been found, the user can repair or replace the faulty item. These are lifelike replications of tools that any contractor may use at some time in the field. To help with diagnostics, there are multiple tools in the user’s toolbox. Once a cover is opened, the user can zoom in and out, and rotate around and above the unit. To do this, the user can interact with the indoor and outdoor units by opening coverings, testing wires, and visually observing the amount of air coming from a vent or outdoor unit, and if the air is warm or cold. When the simulator starts, users are required to begin diagnosing the problem by first checking the thermostat and then continuing down diagnostic diagrams. According to Donovan, this instant feedback helps reduce the number of bad habits that technicians may form during the training process.Īfter choosing which mode to play, the user is presented with a work order on a virtual smartphone that shows details about the call. The program is designed to provide instant feedback to help technicians learn what they are doing correctly, and immediately address what they are doing wrong. The user must then test, diagnose, and repair the system.Įach mode is always timed and a report card of every attempt is logged. The challenge mode will randomly choose a fault that is not revealed to the user. The training mode allows users to choose a fault and practice the diagnostic skills necessary to find the fault and suggest a repair or replacement solution. There are two modes to the simulation trainer: challenge and training. This question-and-answer challenge asks users to think about what type of behavior is acceptable while with a customer as well as addresses some safety concerns. Interplay also added an HVAC soft skills module to the training simulation.
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Full points are awarded only after a technician closes all the covers, puts everything back to how it was, and then clicks on a broom to simulate a final area clean-up.
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Soft skills were not forgotten in the development of the simulator software.
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To help those interacting with the game, the troubleshooting and wire diagrams for each module are available in printable PDF format. These industry pros committed large amounts of time to create troubleshooting and wire diagrams, and consult on many other content pieces of the game. “His text was dog-eared and marked up as he began to grasp some of the basic principles of HVAC.”ĭonovan and Quirk then hired multiple HVAC industry professionals to come in and consult on the content creation of the HVAC troubleshooting simulator. “I was amazed at how much Steve learned about specific systems,” said Donovan. With that, a partnership was born and a companion program was begun for the HVAC textbook, Refrigeration & Air Conditioning Technology, by Bill Whitman, Bill Johnson, John Tomczyk, and Eugene Silberstein ( ). “You know, after seeing Intercaz, this is exactly what our customers have been asking for in the past couple of years,” they said, according to Donovan. Delmar Publishing, whose parent company is Cengage Learning Corp., found out about Intercaz and approached Donovan and Quirk.
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This game increased in popularity in the Building Performance Institute (BPI) space and word began to spread about the capabilities and possibilities this software provided for the trades. The company’s first offering was Intercaz, an immersive and lifelike training game that teaches combustion safety to energy-efficiency contractors. He works with COO Steve Quirk to develop 3-D interactive simulation training and testing applications.
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Editorial Calendar & Editor Assignmentsĭonovan is the CEO of Interplay Energy in Denver.